What is Virgin Hair?
Virgin hair has not been colored, bleached, permed or chemically processed. Virgin hair has not been altered from its natural state in any way. Even the slightest modification to the hair offsets its virgin makeup.
What is the difference between THAREN Gold and THAREN Black?
Both collections have distinctly unique offerings:
THAREN Gold offers superior quality virgin hair; procured directly from the Republic of India and Southeast Asia. This collection includes straight, wavy and curly hair. THAREN Gold is best suited for those with fine, medium and coarse hair types. THAREN Gold is never sourced from China.
This iconic collection is the pinnacle of luxury. THAREN Black is the most sought-after hair on earth. This hair arrives to you in its natural state – untouched, unprocessed, with all cuticles aligned and intact. Tharen straight hair is fine as silk; procured directly from European Russia. Our wavy hair is exceptionally soft and glossy; procured directly from Western Europe – namely the historically rich and beautiful countries of Italy and Spain. THAREN Black is not to be confused with hair sourced from Asian parts of Russia.
What kind of hair do you sell?
All Tharen pieces are crafted using Virgin human Remy hair. Tharen hair is never mixed with synthetic or animal fibers.
What is Remy?
The term Remy signifies that all cuticles are kept intact, aligned in the same direction and have not been stripped or dissolved. The hair is strong and does not break easily. All Tharen products are Remy.
Please Note: All virgin hair is Remy, but not all Remy hair is virgin.
What is the difference between FM and MC?
FM and MC is how we differentiate hair types at Tharen. FM stands for Fine to Medium hair. MC stands for Medium to Coarse hair.
What hair type do I have?
Although it is not required, knowing your hair type is helpful when selecting your perfect Tharen piece. Tharen hair types are categorized by Fine to Medium (FM) or Medium to Coarse (MC).
Fine: Strands of hair have a very small diameter and a silk-like feel. Strands may appear translucent when contrasted against light.
Medium: Strands of hair have a medium diameter and a cotton-like feel.
Coarse: Strands of hair have a thick diameter and a tweed-like feel.
What lengths do you offer?
Tharen hair is available in a variety of lengths:
- Wefts - 12", 14", 16", 18", 20”, 22", 24", 26", 28"
- Full & U-part Wigs - 12", 14", 16", 18", 20", 22", 24", 26", 28"
- Closures & Frontals - 12", 14", 18"
- Tape-ins – 16", 18", 22", 24"
- Clip-ins - 16", 18", 22", 24"
- Full & U-part Wigs - 12", 14", 16", 18", 20", 22", 24"
- Closures & Frontals - 12", 14", 18"
- Tape-ins – 16", 18", 22", 24"
- Clip-ins – 16", 18", 22", 24"
How much does Tharen hair weigh?
One weft (bundle) of Tharen hair weighs approximately 3.5 ounces (100 grams). Custom pieces vary in weight, depending on the specifications requested by the client.
How many wefts will I need to order for a full installation?
We recommend the following:
- Length: 12" - 14" approx. 2-3 bundles (7-10 ounces)
- Length: 16" - 22" approx. 3-4 bundles (10-14 ounces)
- Length: 24" - 30" approx. 4-6 bundles (14-21 ounces)
Please Note: Tharen does not sell half bundles.
How is Tharen hair wefted?
Tharen wefts are machine-crafted with absolutely no beards, to prevent hair from tangling. Our skilled craftsmen use top-of-the-line equipment to construct our wefts, allowing for maximum precision with every stitch. Our wefts are strong and durable; increasing the lifespan of your wefts and making shedding a thing of the past.
How many colors do you offer?
Tharen offers 3 color categories to choose from: Natural, Signature and Custom Color.
Natural - Hair arrives to you as it was collected and every bundle is unique in its coloring. The hair has not been dyed and its natural tones typically range from #1, 1B and 2 (black to dark brown).
Signature - The 9 most requested colors that are hand-dyed by Tharen’s in-house master colorists in North America. Our hair is not pre-colored. Tharen colorists create the color exclusively for you once your order is placed, using the highest-quality professional products available worldwide.
Custom Color – Upload images of any look you desire and Tharen will re-create it for you! Our master colorists are renowned experts, set on creating the most desirable ombre, balayage, highlights and more. Hair is always colored using the highest-quality professional products. At Tharen, color is art.
Which color do you suggest if I don’t see my match?
If you are having difficulty matching your own hair to one of Tharen’s signature colors, you have the following options:
- You can use the Custom Color feature and one of our master colorists will create a custom color blend especially for you!
- Alternatively, you can use the Contact Us form and one of Tharen’s colorists will recommend your best color match.
What is the difference between your clip-in and tape-in volumes?
We offer 5 volumes with our clip-ins and 4 volumes with our tape-in sets: Coy, Soft, Classic, Bold and Statement.
- Coy: For a very natural look. The Coy set weighs approximately 100 grams.
- Soft: For a soft, light and natural look. The Soft set weighs approximately 120 grams.
- Classic: For a full and beautiful look. The Classic set weighs approximately 160 grams.*
- Bold: For a sexy & sultry look. The Bold set weighs approximately 220 grams.
- Statement: For a stunning, high fashion look. The Statement set weighs approximately 260 grams. (Clip-ins only)
Will my Tharen Full or U-Part wig come pre-styled?
All of our custom wigs will arrive pre-styled, but not pre-cut. We recommend bringing your unit into a professional hair expert for proper shaping and styling that is custom-tailored to fit your individual facial features.
What is the difference between silk-base and lace-base?
Both silk-base and lace-base are great options depending on what look you are aiming to achieve.
Using the world’s finest Swiss lace, we handcraft our lace-base pieces with your desired tone of lace. We have crafted each piece with baby hairs, the perfect density and invisible knots.
Our silk-base pieces create the illusion of a completely natural scalp; by using the highest-quality flesh-toned silk, created to adapt to your natural skin tone. We have crafted each piece with baby hairs and the perfect density, for an unbelievably realistic look.
How are Tharen wigs created?
All Tharen wigs are fully ventilated on a glueless cap. Combs and adjustable straps are added to create a perfectly snug fit. Our glueless caps require no adhesives. Clients can easily wear and remove their Tharen wigs with no worry of damaging their natural hairline.
Where is Tharen hair sold?
Authentic Tharen products are sold exclusively online at Tharen.com. Beware of counterfeits and suspicious Tharen products sold through unauthorized channels.
Can I use hot styling tools on my hair or have it colored?
Yes, since Tharen is 100% human virgin Remy hair, you are able to straighten, blow-dry, curl and color as you would your own hair.
We do not recommend straightening curly or wavy hair often, as over time, this may manipulate the texture of the hair. You are able to dye and highlight Tharen hair to any hue you desire, however, we advise leaving the coloring to us. Our skilled colorists treat your hair with only the highest-quality professional products. Please keep in mind; Tharen hair is as delicate as the hair on your head – avoid over-processing to maintain healthy hair.
Can I sleep with my Tharen hair or get it wet?
You may sleep with your Tharen piece, however, we recommend removing your Tharen clip-in and wig products, when possible, while going to sleep. The use of a satin pillowcase or a satin head wrap is recommended at night to keep your Tharen piece smooth and frizz-free.
There is no harm in getting your Tharen extensions wet or going swimming, but we recommend letting the hair dry naturally and gently combing through the hair to avoid tangling. It is also important not to sleep with wet extensions. If you plan on swimming in saltwater, we advise thoroughly washing your hair immediately after. Saltwater has a drying effect on human hair – leaving it susceptible to breakage and tangling.
How often should I wash my Tharen piece?
We recommend a wash or co-wash (conditioner wash) no more than 2 times per week with sulfate-free products. Be sure to wash your Tharen hair in a downward motion. Allowing the hair to dry naturally is recommended. If you prefer to use a hairdryer, we suggest using a diffuser when drying curly or wavy patterns.
How long will my Tharen piece last?
With proper care, your Tharen piece can last up to 2 years! The longevity of your Tharen hair is dependent on how well you care for it and how often you wear it. If you treat it with a little TLC, your Tharen hair will be one of the best investments you’ve ever made.
What type of hair care products should I use?
Using sulfate-free products infused with argan oil to moisturize the hair is recommended. Avoid products containing alcohol, as they will dry out the hair. The use of deep conditioning treatments and light serums is encouraged to keep your hair and ends looking healthy.
Will wearing wigs, closures, clip-ins, tape-ins or wefts ruin my natural hair?
No, when applied correctly, not only will these products enhance your look, but they will also protect your natural hair from everyday stresses of the environment!
How should I brush my Tharen hair?
We recommend gently brushing or combing your Tharen hair starting from the ends to the roots. Avoid vigorous brushing with your custom wigs, closures and frontals, as they are ventilated and excessive tension can lead to balding. Never brush your hair when wet.
Why are Tharen’s processing times longer than usual?
Tharen is a completely bespoke experience. No two Tharen customers are alike, nor should they be treated as such. To maximize attention to even the slightest detail, our artisans begin the creation process only after you’ve placed your order. Our superior custom-made products are tailored to meet your specific requests. To ensure impeccable craftsmanship, estimated lead times for Tharen pieces are as follows:
- Wefts, clip-ins & tape-ins: 3-4 week lead time.
- Closures & frontals: 4-6 week lead time.
- Full wigs & U-part wigs: 6-8 week lead time.
What forms of payment do you accept?
Tharen accepts all major credit cards: Visa, MasterCard, American Express, Discover, Diners Club, JCB and PayPal. Tharen concierge is available via chat and e-mail Monday to Friday from 11:00AM to 5:00PM EST to answer any questions you may have.
All prices on Tharen.com are listed in US Dollars (USD).
Is my billing information protected?
We’ve ventured to great lengths to ensure that your billing information is kept safe and private. By using a payment gateway powered by Stripe, we’re putting to work a highly secure 256-bit encrypted network that serves as an impenetrable vault for your transactions. When it comes to protecting your transactions, Tharen has added a second-tier, world-class SSL protection service.
How do I purchase a Tharen gift card?
Tharen gift cards are available for purchase in US Dollars (USD) through our menu. Once you select the gift card option, the process is as follows:
- Select the gift card amount
- Add the gift card to your cart and checkout
- Tharen will send you an email with the gift card. You can either print it out, or forward it on to that special someone.
How are Tharen gift cards mailed?
Tharen gift cards are electronically mailed to recipients. Once we have processed your order and payment, a delivery notification will be emailed to you. The virtual gift card can be forwarded via email to its intended recipient, or you can print out the gift card to pass along.
How do I redeem my Tharen gift card?
To redeem your gift card, you must enter the unique code in the gift card field upon checkout. If your gift card exceeds the total order amount, the remaining balance will automatically be credited to your card. If your order exceeds the value of the gift card, the remaining balances exceeding the value of your gift card must be paid by credit card. Tharen gift cards can be used towards the purchase of any item on Tharen.com with the exception of gift card purchases.
Will my Tharen gift card ever expire?
Tharen gift cards do not expire and there is no minimum or maximum balance required on the gift card at any time.
How do I check the balance on my Tharen gift card?
To check the balance on your gift card, please refer to the link which contained your original gift card information. This link will keep track of your remaining balance.
How does your 1% program work?
1% of the total sale of every purchase you make on Tharen.com is automatically deducted from our profits and donated to top non-profit organizations dedicated to improving the well-being of girls worldwide. This comes at no extra work or cost to you. Your Tharen hair saves young girls around the world.
Do you ship Internationally?
Yes, Tharen offers FREE standard shipping worldwide!
How long will my order take to arrive?
Upon receiving dispatch confirmation and a tracking number for your order, delivery times are as follows:
- USA: 3-7 Business Days
- Canada: 3-7 Business Days
- International: 10-21 Business Days
Please Note: this does not reflect processing times for customs or manufacturing lead times.
Will I have to pay customs charges if my item is shipped internationally?
International orders may be subject to import duties, customs tariffs and taxes. These charges are determined by your government and are dependent on a number of different factors.
Please Note: we are not responsible for import duties, customs or tax charges.
Can I return my Tharen piece for a refund?
Yes, returns are accepted within 90 days of the shipping date on select items. Please check our Return Policy to get more information.
Can I exchange or return the color of my Tharen piece?
Tharen wefts, clip-ins, tape-ins, closures and frontals ordered in the “Natural" virgin color tone are eligible for exchange or refund within 90 days of the shipping date. Tharen full wigs, U-part wigs and all Custom Color and Signature Color orders are final sale.
I measured my head incorrectly; can I return or exchange my Full or U-part wig?
All full and U-part wigs are designed and custom-tailored to your specific requests and dimensions. Given the amount of time and craftsmanship required to create a Tharen wig, we are unable to exchange or return these items. Please ensure your measurements are accurate before placing your order. If you are unsure, we recommend having a friend or professional hair stylist do it for you.
Can I cancel my order at anytime?
Once you submit your order, you have up to 48 hours to cancel your order for a full refund. Please contact us within 48 hours and we will cancel your order for you.
How can I edit, go back or forward during the order process?
You can easily make adjustments to your order using the Next and Back buttons located in the bottom bar of the website during the product customization process.
How can I adjust my item quantity?
To adjust the quantity of your order, please use the + or - buttons located beside each product placed in your cart on the “Review Your Order” page.