Terms of Service
Welcome to www.tharen.com. This website is owned and operated by Tharen, a division of SBC Hair Inc. Throughout the website, the terms “we”, “us”, and “our” refer to Tharen.
These Terms of Service govern the use of Tharen’s services, including our website, products, and mobile application (collectively, the “Services”), and any information, text, graphics, photos, audio files, and other materials uploaded to or downloaded from, stored on, or transmitted through the Services (collectively, the “Content”). By downloading, accessing, or using the Services, you agree to be bound by these Terms. If you do not agree, you may not access or use the Services.
SERVICES
Tharen is a manufacturer and retailer of high-quality, custom-made luxury virgin human hair extension products including; wefts, clip-in extensions, tape-in extensions, full wigs, U-part wigs, closures and frontals.
ACCOUNT, PAYMENT, AND FINANCIAL INFORMATION
A. General Information
All prices listed throughout our website are in US dollars (USD).
Payments for our Services are processed through a payment gateway powered by Stripe (www.stripe.com), a third-party payment processor. We reserve the right to change our third-party payment processor at our discretion. Your financial information is not stored on any of our computers or servers. Please do not send us financial information via e-mail, contact form, or live chat.
B. Billing and Account Information
In order to access certain Services, such as purchasing our products, you must have a valid credit card, or other payment method that is accepted by Stripe and you must authorize us to process the appropriate amount.
To create an account or to purchase merchandise through our services, you will be required to provide personal information. For example, to purchase merchandise, you must provide your real name, phone number, e-mail address, and any other information that is requested at that time, such as payment details. You represent that any information you provide to us is truthful, valid, and complete. You also agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. Whenever you commit to purchase merchandise through our Services or otherwise authorize us to charge your selected payment method, you are expressly authorizing us to charge whatever payment method you have selected for the appropriate amount and to transmit your information related to your selected payment method (e.g., your credit card number) to and from third parties who process the approved transactions. Please refer to our privacy policy for further information about how we use your personal data.
C. Right To Refuse Service
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We may, in our sole discretion, limit or cancel items purchased per person, per household, or per order. Some reasons why we may not process a transaction include if we are unable to obtain authorization for payment, if shipping restrictions apply to a particular item, or if we determine, in our sole judgment, that an order appears to be placed by a dealer, reseller, or distributor. We will not be liable to you or any third party for refusing to process a transaction or suspending any transaction after processing has begun.
D. Discount Codes
We may occasionally offer discount codes that apply discounts to certain specified purchases. Discount codes are non-transferable and there is no cash alternative. Furthermore, unless specified otherwise, they cannot be used in conjunction with any other discount code or offers, and must be redeemed by the date stated, if provided.Additional conditions of use relating to any discount code will be specified at the time of issue.
E. Gift Cards
Our gift cards are electronically mailed as soon as payment has cleared. It is the purchaser’s responsibility to ensure that all information provided is accurate and up-to-date. We do not take responsibility for stolen, lost, or deleted gift cards, or if the gift card is used by someone other than the intended recipient because of an incorrect email address. We also do not take responsibility if a gift card cannot be delivered to the recipient's email address due to spam filters, firewalls, the capacity of the recipient's mailbox, or any other factors outside of our control. All gift card purchases are final sale.
OUR PRODUCTS
A. Products, Pricing, and Availability
Prices, specifications, and availability of products are subject to change without notice. We will not be liable to you or any third party if a product is or becomes unavailable.
B. Colors
We try to display the colors of our products as accurately as possible on our website. We also make every effort to match the color of our products to any custom color or signature color submitted by you. However, there are a number of factors beyond our control that may affect the result. For example, we cannot guarantee that your computer monitor’s display of any color is accurate, that the images you provide to us are of adequate quality, or that there isn’t some other miscommunication about the color. Accordingly, we are not responsible for any differences or issues in the final color of any our products, including custom color pieces or signature color pieces, resulting from poor quality image submissions, inaccurate monitor displaces, or miscommunications beyond our control.
Additionally, since our natural tone hair is 100% virgin human hair and each individual piece comes from a different donor, we cannot guarantee the hair color or exact texture of those products. Our natural virgin hair comes in a straight, wavy, or curly pattern and the color ranges between a natural 1B and 2, as shown on our website.
Custom color and signature color orders are final sale. If you are dissatisfied with the color of your purchase, please use the Contact Us form.
C. Manufacturing Times
All Tharen products are custom made and take 3-8 weeks from when the order is placed to manufacture. Orders may only be cancelled within 48 hours from when the order is placed. After that 48-hour period, the order may not be cancelled for any reason. Once the product is finished, it will ship to the customer within 48 hours (excluding weekends and holidays).
Approximate manufacturing times:
- Wefts - 3-4 weeks
- Clip-ins & Tape-ins - 3-4 weeks
- Closures & Frontals - 4-6 weeks
- Wigs & U-Parts - 6-8 weeks
D. Application and Maintenance of Our Products
Experienced professionals should apply our products and they must be properly cared for once applied. Further, certain products, such as tape-ins, can only be applied by licensed cosmetologists and those cosmetologists should always be trained in the application of the specific product. You are responsible for how any product you purchase through our Services is applied. It is your responsibility to retain a properly qualified professional to apply the product, to ensure that all appropriate standards for application are followed, that all recommended preliminary tests are done prior to application, and that the wearer of the product is compatible with the product in every way. Improper application can result in injuries, hair loss, bald spots, skin irritation, infections, and other harm, as well as damage to the product. Further, each item comes with detailed instructions for care and these instructions must be carefully followed to ensure the item’s longevity. We accept no responsibility for application procedures, mistakes made during the application process, or other issues related to improper application or maintenance, and any damage or harm that may result from the foregoing. We emphasize the necessity of following approved standards for application and maintenance with all of our products.
SHIPPING
A. General
Orders will be shipped via a leading shipping carrier to the address that you provide. Please check the address information on your order before confirmation and checkout. Incomplete or incorrect address information is a major cause of shipment delays. It is your responsibility to include all of the required information needed to deliver your package (e.g., your complete address, any apartment number, zip code etc.).
B. Failed Delivery and Refused Addresses
If a shipment is returned to us due to inaccurate or incorrect address information provided by you, you will be responsible for additional shipping and customs charges. There will be no refunds for refused or abandoned shipments.
C. Lost Shipments
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit, please contact us. We will contact FedEx right away and initiate a trace for your package and have them start an investigation. If it is determined that your shipment has been lost, you will have the option of obtaining a refund or receiving a product replacement.
D. Shipping Delays
We are not responsible for late shipments due to poor weather, natural disasters, holidays, or carrier delays. Please keep in mind holidays do not count as a business day and should not be included when calculating shipping times. If your package is delayed for any of these reasons, we will not offer a reimbursement of shipping charges.
E. International Shipments
International shipments are subject to the rules and requirements of the customs office of different countries. These rules vary from country to country. Prices indicated on this website do not reflect any international duties, taxes, or other customs charges that the package may encounter when it arrives at its final destination. It is your responsibility to pay any customs, fees, or duties and to arrange for any permits or special paperwork that may be required.
RETURN, EXCHANGE, & CANCELLATION POLICY
A. Returns.
Every Tharen piece undergoes an extensive quality assurance process. From procurement, to craftsmanship, to coloring; every order at Tharen is carefully prepared, inspected, and packaged before arriving at your doorstep. Given the amount of preparation and care given to each order, only certain Tharen pieces are eligible for returns or exchange. Tharen wefts, clip-ins, tape-ins, closures and frontals ordered in the “Natural" color tone are eligible for exchange or refund within 90 days of the shipping date. Tharen full wigs, U-part wigs, gift cards and all Custom Color and Signature Color orders are final sale. Due to federal hygiene laws, all products returned must be unworn, unused and unaltered with security seals still in place. Please contact us prior to sending back your Tharen piece to determine your eligibility for an exchange or refund. All refunds and exchanges will require a Return Merchandise Authorization (RMA) submitted within 90 days of the shipping date. Our returns department must physically receive the products before a refund or exchange can be issued. Tharen does not assume responsibility for lost shipments, unauthorized returns or shipments mailed to the incorrect address by the client. Clients are responsible for all shipping expenses, customs, tariffs and other third party charges incurred while returning goods for exchange or refund. To ensure the safety of your shipment, we recommend shipping the returned goods with insurance protection and a signature confirmation.
B. Exchanges.
Tharen wefts, clip-ins, tape-ins, closures and frontals ordered in the “Natural" color tone are eligible for exchange within 90 days of the shipping date. Tharen full wigs, U-part wigs, gift cards and all Custom Color and Signature Color orders are final sale. Due to federal hygiene laws, all products returned must be unworn, unused and unaltered with security seals still in place. Please contact us prior to sending back your Tharen piece to determine your eligibility for an exchange or refund. All refunds and exchanges will require a Return Merchandise Authorization (RMA) submitted within 90 days of the shipping date. Our returns department must physically receive the products before a refund or exchange can be issued. Tharen does not assume responsibility for lost shipments, unauthorized returns or shipments mailed to the incorrect address by the client. Clients are responsible for all shipping expenses, customs, tariffs and other third party charges incurred while returning goods for exchange or refund. To ensure the safety of your shipment, we recommend shipping the returned goods with insurance protection and a signature confirmation.
C. Cancellations.
You may cancel your order within 48 hours from the date and time of purchase for a full refund. If you wish to do so, please use the Contact Us form.
TRADEMARKS, COPYRIGHTS, SOFTWARE, AND OTHER RIGHTS
All right, title, and interest in and to the Services and the Content (excluding Content provided by users) are Tharen’s exclusive property. The Services and Content are protected by copyright, trademark, and other laws of both the United States and foreign countries. Nothing in these Terms gives you a right to use Tharen’s name or any of its trademarks, logos, domain names, other distinctive brand features, or intellectual property. Any feedback, comments, or suggestions that you provide are entirely voluntary and Tharen is free to use them as it sees fit and without any obligation to you.
Tharen gives you a personal, worldwide, royalty-free, non-assignable, and non-exclusive license to use any software, patented or proprietary protocol, or other proprietary material that Tharen provides to you as part of the Services. This license is for the sole purpose of enabling you to use and enjoy the benefit of the Services as provided by Tharen, in the manner permitted by these Terms. You agree not to use the Services for any other purpose. Permission is granted to electronically copy and print hard copy portions of our website for the sole purpose of placing an order with us. Without obtaining our prior written consent, any other use, including but not limited to the reproduction, modification, distribution, display or transmission of the content of this website is strictly prohibited. You further agree not to change or delete any proprietary notices from materials downloaded from our website.
CONTENT
Your use of, or reliance on, any Content or other material that you obtain through the Services, whether user-generated or not, is at your own risk. Tharen tries to ensure that the Content it provides is accurate and complete, but it does not warrant that such Content is error-free and always up-to-date. Tharen is not liable for any Content (including errors or omissions in the Content), nor any loss or damages resulting from the use of, or reliance on that Content.
Tharen has the right, but not the obligation, to review, edit, refuse to post, delete, disable access to, or otherwise make unavailable any Content, including user-generated Content, without notice and for any reason.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
Our Services include various forums, blogs, and messaging features where users generate Content. We do not monitor or control that Content. All Content is the sole responsibility of the person who originated the Content. We take no responsibility and assume no liability for any Content posted by you or any third-party.
By submitting Content, you represent that your Content and its submission: (a) does not violate any laws, contractual restrictions, or other third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary right; (b) does not contain libelous or otherwise unlawful, abusive, or obscene material; and (c) does not contain viruses, adware, spyware, worms, or other malicious code. You represent that you have all the rights, power, and authority necessary to grant the rights granted in this agreement regarding Content originating with you.
You retain your rights in Content that you submit to the Services, but you grant Tharen a worldwide, non-exclusive, royalty-free, perpetual, irrevocable license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute that Content in any and all media or distribution methods (now known or later developed). Tharen may use the Content to provide, promote, and improve the Services, and to make the Content available to third-party partners for syndication, broadcast, distribution, or publication on other media, subject to these Terms. Tharen (and its partners) may use, modify, and adapt this Content without compensation to you.
USE AND CONDUCT RESTRICTIONS
In addition to the other prohibitions set forth in these Terms of Service, you are prohibited from using the Services or the Content: (a) for any unlawful or unauthorized purpose; (b) to solicit others to perform or participate in any unlawful or unauthorized acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of our Services, any website, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; (k) to interfere with or circumvent the security features of our Services, any website, or the Internet; or (l) to engage in any act that Tharen deems to be in conflict with the spirit or intent of the Services or these Terms. If we determine you have violated any of the above rules or these Terms, we reserve the right to terminate your use of the Services and to take any other action we deem appropriate.
PERSONAL INFORMATION
Any information that you provide to Tharen is subject to Tharen’s privacy policy. The privacy policy, which can be found here, is incorporated into this agreement by reference. You understand that by using the Services you consent to the collection and use of your information, as detailed in that policy.
ERRORS, INACCURACIES AND OMISSIONS
Although we try to ensure that Content provided by us is accurate, occasionally there may be information on our website or related to the Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, to change or update information, and to cancel orders if any information relating to the Services is inaccurate, at any time and without prior notice (including after you have submitted your order). In addition, if we discover an error in the price of a product that you have ordered, we will inform you of that error as soon as possible and give you the option to either reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat the order as cancelled. If you cancel the order, any money that you have already paid will be refunded.
We undertake no obligation to update, amend, or clarify information in any Content provided by us or related to the Services, except as required by law.
DISCLAIMERS AND LIMITATION OF LIABILITY
Please read this section carefully since it limits the liability of Tharen, SBC Hair Inc., and its parents, subsidiaries, affiliates, related companies, officers, directors, employees, interns, agents, representatives, partners, and licensors (collectively, the “Tharen Entities”). Each of the subsections below only applies up to the maximum extent permitted under applicable law. Some jurisdictions do not allow the disclaimer of implied warranties or the limitation of liability in contracts, and as a result the contents of this section may not apply to you. Nothing in this section is intended to limit any rights you may have that may not be lawfully limited.
A. The Services are Available “As-Is”
Your use of the Services and Content is at your own risk. You agree that the Services, which include the associated products, are provided to you on an "AS IS" and "AS AVAILABLE" basis. Without limiting the foregoing, to the maximum extent permitted under applicable law, THE THAREN ENTITIES DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESSED OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
The Tharen Entities make no warranty and disclaim all responsibility and liability for: (i) the completeness, accuracy, availability, timeliness, security, or reliability of the Services and any Content; (ii) any harm to your computer system, loss of data, or other harm that results from your access to or use of the Services or any Content; (iii) the deletion of, or the failure to store or to transmit, any Content and other communications maintained by the Tharen Entities; and (iv) whether the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. No advice or information, whether oral or written, obtained from the Tharen Entities or through the Services, will create any warranty not expressly made herein.
B. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE THAREN ENTITIES ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES OR ANY OTHER CLAIM, RESULTING FROM: (A) THE SERVICES OR YOUR USE OF ANY PRODUCTS PROCURED USING THE SERVICES; (B) THE CONTENT; (C) YOUR USE OF, INABILITY TO USE, OR THE PERFORMANCE OF THE SERVICES; (D) ANY ERRORS OR OMISSIONS IN THE SERVICES; (E) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES; OR (F) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.
IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE THAREN ENTITIES EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS (U.S. $100.00) OR THE AMOUNT YOU PAID THAREN, IF ANY, IN THE PAST SIX MONTHS FOR THE SERVICES GIVING RISE TO THE CLAIM.
THE LIMITATIONS OF THIS SUBSECTION SHALL APPLY TO ANY THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, AND WHETHER OR NOT THE THAREN ENTITIES HAVE BEEN INFORMED OF THE POSSIBILITY OF ANY SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
YOU AGREE THAT IN THE EVENT YOU INCUR ANY DAMAGES, LOSSES OR INJURIES THAT ARISE OUT OF THE THAREN ENTITIES' ACTS OR OMISSIONS, THE DAMAGES, IF ANY, CAUSED TO YOU ARE NOT IRREPARABLE OR SUFFICIENT TO ENTITLE YOU TO AN INJUNCTION PREVENTING ANY EXPLOITATION OF ANY WEBSITE, SERVICE, PROPERTY, PRODUCT, OR OTHER CONTENT OWNED OR CONTROLLED BY THE THAREN ENTITIES, AND YOU WILL HAVE NO RIGHTS TO ENJOIN OR RESTRAIN THE DEVELOPMENT, PRODUCTION, DISTRIBUTION, ADVERTISING, EXHIBITION, OR EXPLOITATION OF ANY WEBSITE, PROPERTY, PRODUCT, SERVICE, OR OTHER CONTENT OWNED OR CONTROLLED BY THE THAREN ENTITIES.
BY ACCESSING THE SERVICES, YOU UNDERSTAND THAT YOU MAY BE WAIVING RIGHTS WITH RESPECT TO CLAIMS THAT ARE AT THIS TIME UNKNOWN OR UNSUSPECTED, AND IN ACCORDANCE WITH SUCH WAIVER, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND EXPRESSLY WAIVE THE BENEFITS OF SECTION 1542 OF THE CIVIL CODE OF CALIFORNIA (AND ANY SIMILAR LAW OF ANY STATE OR TERRITORY), WHICH PROVIDES: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR.”
C. Indemnity.
You agree to indemnify, defend, and hold harmless the Tharen Entities from any claim, demand, damages, liability, or other losses, including reasonable attorneys’ fees, asserted by any third party resulting from or arising out of your use of the Services or Content, any breach by you of these Terms, and any misrepresentation made by you. Tharen reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you.
THIRD-PARTY LINKS (LINKS TO AND FROM THIS SITE)
The Services may contain links to third-party websites or resources. You acknowledge and agree that the Tharen Entities are not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by the Tharen Entities of such websites or resources or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources. Please be aware that we are not responsible for the privacy practices, and content, of these sites. We encourage our users to be aware when they leave our website and to read the privacy policies and terms of service of any third-party website.
MISCELLANEOUS
A. Evolving Services
Tharen’s Services are always evolving and may change from time to time without notice. New features will also be subject to these Terms. In addition, Tharen may stop (permanently or temporarily) providing the Services (or any Services feature) to you or to users generally and may not be able to provide you with notice.
B. Waiver and Severability
Tharen’s failure to enforce any right or provision in these Terms is not a waiver of that right or provision. In the event that any provision of these Terms (in whole or in part) is held to be invalid or unenforceable, then that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will remain in full force and effect.
C. Changes to Terms of Services
We may revise these Terms from time to time. The most current version will always be located here. If the revision, in our sole discretion, is material we will notify you via email to the email address associated with your account or by posting notice to the website. In consideration for using our Services, you agree to check back here from time to time to determine if the Terms have been revised. By continuing to access or use the Services after those revisions become effective, you agree to be bound by the revised Terms.
D. Termination
Tharen may at any time terminate or suspend any part of the Terms of Service without notice to you. You will remain liable for all amounts due up to and including the date of termination.
You may terminate these Terms of Service at any time by deactivating your account and discontinuing your use of the Services. If you stop using the Services without deactivating your account, your account may be deactivated due to prolonged inactivity.
This section doesn’t affect Tharen’s rights to change, limit, or stop providing the Services without prior notice.
E. Entire Agreement
The Terms here (and our privacy policy, which is incorporated by reference), are the entire and exclusive agreement between Tharen and you regarding the Services (excluding any separate agreement that you may have with Tharen that is explicitly in addition or in place of these Terms), and these Terms supersede and replace any prior agreements between Tharen and you regarding the Services.
F. Governing Law
The Terms and any related actions are governed by California law, without regard to or application of its conflict of law provisions or your state or country of residence. All claims, legal proceedings, or litigation arising in connection with the Services will be brought solely in the federal or state courts located in Los Angeles County, California, United States, and you consent to the jurisdiction of and venue in such courts and waive any objection as to inconvenient forum.
G.Arbitration
You and Tharen agree that any legal disputes or claims arising out of or related to this agreement that cannot be resolved informally must be submitted to binding arbitration. The arbitration must be conducted by the American Arbitration Association under its Commercial Arbitration Rules, or as otherwise mutually agreed by you and Tharen. Any judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Claims must be brought within the time required by applicable law. You and Tharen agree that any claim, action, or proceeding arising out of or related to these Terms must be brought in your individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative, collective, or class proceeding. YOU ACKNOWLEDGE AND AGREE THAT YOU AND THAREN ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING.
H. Binding Document
You may use the Services only if you can form a binding contract with Tharen. You must be at least 13 years old to use the Services. If you are over 13 and under 18, you may use the Services only if your parent or legal guardian has reviewed these Terms and agreed to them on your behalf.
I. Contact Information
These Services are operated and provided by Tharen, a division of SBC Hair Inc. If you have any questions about these Terms, please contact us at help@tharen.com
Effective: [01/06/2015.]
Privacy Policy
Our privacy policy is to protect the privacy of our customers. Your personal information is safe with us. All personal information collected on this website is kept strictly confidential and not sold, reused, rented, disclosed, or loaned. When browsing our store and website, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Your personal information is used exclusively for the purpose of fulfilling your order and giving you the best shopping experience possible.
TYPE OF INFORMATION COLLECTED
The website collects certain information when you interact with the website. The website may collect "Personal Information" which is data that can be used to identify an individual, as defined by applicable law and data that does not identify you specifically. Data we may collect and process include; Information that you provide by filling out forms on the website including information you provide when you order from the website; subscribe to any services offered on the website including but not limited to interactive services (such as blogs, chat rooms, message boards, or other user forums); enter a competition or promotion sponsored by Tharen; complete a survey; or report a problem with the website. This may also include your date of birth, information provided through our Contact Us form or email. When an order is placed with us through the website, we need to hold personal information including your full name, email address, phone number(s), home address, shipping and credit card billing address(es) so that we can process and fulfill your order. We do not view or save your credit card or debit card information as all payments are processed through Shopify payment gateway (Shopify Privacy Policy can be found here) and PayPal payment gateway.
AGE OF CONSENT
By using and shopping on this website you represent and agree that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
CONSENT
By visiting this website, you are consenting and accepting the practices described in this Privacy Policy and our Terms of Service. When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase for exchange, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, for reasons such as marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If you require further information about our Privacy Policy, please go to the Contact Us section of the web site or email help@tharen.com.
DISCLOSURE
We may disclose your personal information if we are required to do so by law or if you violate our Terms of Service.
HOW INFORMATION MAY BE USED
Tharen may use your personal information to process orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body. We may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs. We do gather information about site traffic, sales, wishlist, and other commercial information but do not share this information with any third parties. We may from time-to-time disclose personal information to our service providers and subcontractors, including our affiliates, retained to perform functions on our behalf or to provide services to us, such as warehousing and delivery; marketing and advertising; data processing; software development; website hosting and management; information technology and office services; legal, accounting, audit and other professional service providers; and further provided such service provider does not collect, use or disclose the personal information for any purpose other than to perform such functions or to provide services to us or as otherwise required by law. This may also include the prospective sellers or buyers of Tharen. If you choose to receive our emails from time-to-time we will use the information you provide to promote the products and services via email. If you prefer not to receive emails from us you will be offered the opportunity to opt-out of our email newsletter and other update services which include alerts for new products, features, special offers, contests and other events of interest. If we are under a duty to disclose or share your personal data in order to: comply with any legal or regulatory obligation; respond to inquiries or requests from public authority; enforce or apply the Tharen Terms of Service and other agreements; permit us to pursue available remedies or limit the damages that we may sustain; or protect the rights, property, safety or security of Tharen, our employees, agents, contractors, customers, the visitors of the Site or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. You give us consent to do so.
THIRD PARTY SERVICES
Third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or Terms of Service of this website.
SECURITY
Your security is important to us. To protect your personal information, we take extreme precautions and follow industry best practices to ensure your information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Your credit card information is encrypted using “secure socket layer” technology (SSL) and stored with a 256-bit encryption.
COOKIES
Similar to many websites, we use cookies to help us gather and store information about visitors to our website. The use of cookies helps us to assist your use of certain aspects of the website. We use cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. If you do not accept cookies you will be unable to use this website. You can delete cookies at any time or you can set your browser to reject or disable cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you visit the website.
CHANGES TO PRIVACY POLICY
We reserve the right to modify this privacy policy at any time. Any changes or updates to our privacy policy will appear here, so please check this section frequently. Changes, clarifications and updates will take effect immediately. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products and services to you.
QUESTIONS AND CONTACT INFORMATION
By visiting this website, you are consenting and accepting the practices described in this Privacy Policy and in our Terms of Service. If you require further information about our Privacy Policy, please go to the Contact Us section of the website or email help@tharen.com. Apart from your personal information, any communication or material you send to the website, electronically or otherwise, including but not limited to data, questions, comments, suggestions, or submissions is and will be treated as non-confidential and nonproprietary.
Security
We take reasonable measures to protect your information from unauthorized access and against loss, misuse, or alteration by third parties. Although we make reasonable, good faith efforts to store the information collected through our Services in a secure operating environment that is not available to the public, we cannot guarantee its absolute security during its transmission or its storage. Further, while we attempt to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party “hackers" from illegally obtaining access to this information. We do not warrant that your information will be protected against loss, misuse, or alteration by third parties. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.