Returns & Exchanges
Tharen is proud to offer a 48-hour cancellation policy on all items and a 90-day return policy on select items.
Every Tharen piece undergoes an extensive quality assurance process. From procurement, to craftsmanship, to coloring, every order is carefully prepared, inspected and packaged before arriving at your doorstep. Given the amount of preparation and care given to each individual order, certain Tharen pieces are not eligible for return or exchange.
Tharen wefts, clip-ins, tape-ins, closures and frontals ordered in the “Natural" color tone are eligible for exchange or refund within 90 days of the shipping date.
Tharen full wigs, U-part wigs, gift cards and all Custom Color and Signature Color orders are final sale.
Due to federal hygiene laws, all products returned must be unworn, unused and unaltered with security seals still in place. Please contact us prior to sending back your Tharen piece to determine your eligibility for an exchange or refund. All refunds and exchanges will require a Return Merchandise Authorization (RMA) submitted within 90 days of the shipping date. Our returns department must physically receive the products before a refund or exchange can be issued.
Tharen does not assume responsibility for lost shipments, unauthorized returns or shipments mailed to the incorrect address by the client. Clients are responsible for all shipping expenses incurred while returning goods for exchange or refund. To ensure the safety of your shipment, we recommend shipping the returned goods with insurance protection and a signature confirmation.